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The Patient Experience Podcast
Pharma Patient Services leaders are facing a revolutionary change as patients have access to more information than ever and as they launch new therapies which are more complex than ever. There is an emerging patient confusion crisis coming as pharma goes D2P - Direct to Patient. Experts, Jason Grossman, with 25 years of c-Suite Pharma Commercial Operations, Patient Services and Marketing experience along with Bob Miglani, 23 years ex-Pfizer in Sales and Marketing, Medical Affairs, Patient Access, Patient Engagement and now CEO of Hoot bring you the latest insights and learnings to help you grow. Learn more on: GetHoot.com.
The Patient Experience Podcast
Latest Episodes
How Doctors Are Creating an Elevated Patient Experience
Patients judge your practice before they ever meet you. The website, the ads, the social feed.On Wednesday, August 5 at 11:30 AM EST Bob Miglani sits down with Dr. Todd Cohan on how doctors are building an elevated patient experience.&nb...
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What Do Patients Want in 2026?
The numbers are in. Co-hosts Bob Miglani and Jason Grossman count down the top 5 patient engagement studies of 2026, breaking down what the latest research reveals about how patients really make decisions and what it means for the future of pat...
Inside the Patient Mind: Patient Psychology and Its Impact on Pharma
In this episode of The Patient Experience Podcast, Bob Miglani, Founder & CEO of Hoot, sits down with Dr. Sukumar, President & CEO of OSG, for a candid conversation about what is really happening inside the minds of patients today.<...
Why Patient Services Programs Fail: Field Force Empowerment and Patient Activation
Bob Miglani and Jason Grossman sit down with Rajeswari Narayan, a senior patient support leader with more than 12 years at Merck, Novartis, Roche, Astellas, and Eli Lilly, to unpack why patient services programs underperform and what it actuall...
Rational Tools Built for Irrational Patients
We think patients are rational. They're not. And that's exactly the problem.In this episode, Bob Miglani and Jason Grossman sit down with Anny Goldman, a nurse, a chronic patient, a pharma insider, and a lecturer on medication adherence ...